Refund policy
Our Quality Promise
Every piece is inspected by hand before it leaves our showroom. In the rare event of damage during transit, we make it right.
Damage Claims
Dinnerware must be inspected by you (or your representative) upon delivery. Any damage claim must be reported to us via WhatsApp within 24 hours of receiving the order, accompanied by clear photographs of:
- The damaged piece
- The packaging (interior and exterior)
- The delivery box
Once verified, we will arrange a replacement piece at no additional cost.
Returns Policy
Because each dinner set is a significant investment, we strongly encourage customers to:
- WhatsApp us before purchasing to see additional photos and ask questions
- Visit our Multan showroom in person if you are nearby
Returns of undamaged goods are accepted within 7 days of delivery, in original packaging, at the customer's shipping expense. Refunds are processed within 5 working days of receipt.
Custom or specially-ordered pieces are non-returnable.
Need Help?
Our family-run team is reachable on WhatsApp at 0328-8736666. We respond within 2 hours during showroom hours.